#ROADBURNERS

Privacy Policy

Last updated: March 18, 2026

ROAD BURNERS (PVT) LTD, trading as ROADBURNERS ("we", "us", "our", "the Company"), is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit roadburners.lk and use our services.

1. Information We Collect

1.1 Information You Provide

  • Account registration: Name, email address, phone number, and password.
  • Orders & checkout: Shipping address, billing address, payment method selection, and order details.
  • Pre-orders & custom requests: Contact details, product preferences, and any messages you send.
  • Reviews & feedback: Product ratings, review content, and display name.
  • Newsletter: Email address when you subscribe to our newsletter.
  • Contact forms: Name, email, and message content when you reach out to us.

1.2 Automatically Collected Information

  • Device information (browser type, operating system, screen resolution).
  • IP address and approximate geographic location.
  • Pages visited, time spent, and interaction data via analytics services.
  • Cookies and local storage for session management and cart persistence.

2. How We Use Your Information

  • To process and fulfil your orders, pre-orders, and custom requests.
  • To communicate with you about your orders, account, and customer service inquiries.
  • To send promotional emails and newsletters (only with your consent — you may unsubscribe at any time).
  • To improve our website, products, and services based on usage patterns.
  • To detect and prevent fraud or abuse.
  • To comply with legal obligations.

3. Payment Information

We do not collect, store, or have access to your credit/debit card details. All card payments are processed securely through PayHere, a PCI-DSS Level 1 compliant payment gateway. Please refer to PayHere's Privacy Policy for details on their data handling practices.

4. Data Sharing

We do not sell, trade, or rent your personal information. We may share your data with:

  • Payment processors: PayHere, for processing card and instalment payments.
  • Delivery partners: Courier services for order fulfilment (name, phone, and delivery address only).
  • Analytics providers: Vercel Analytics for anonymous website usage statistics.
  • Legal authorities: When required by law or to protect our rights.

5. Data Storage & Security

  • Your data is stored securely using Firebase (Google Cloud Platform) infrastructure.
  • We implement industry-standard security measures including encryption in transit (HTTPS/TLS) and at rest.
  • Access to personal data is restricted to authorised personnel only.
  • While we take all reasonable precautions, no method of electronic transmission or storage is 100% secure.

6. Cookies & Local Storage

We use the following:

  • Essential cookies/storage: Session management, shopping cart persistence, and authentication state.
  • Analytics: Vercel Analytics for aggregated, anonymous usage statistics.

We do not use third-party advertising cookies. You may disable cookies in your browser settings, but this may affect website functionality.

7. Your Rights

You have the right to:

  • Access the personal data we hold about you.
  • Correct inaccurate or incomplete information.
  • Delete your account and associated personal data.
  • Withdraw consent for marketing communications at any time.
  • Request a copy of your data in a portable format.

To exercise any of these rights, please contact us at roadburnerslk@gmail.com.

8. Data Retention

We retain your personal information for as long as your account is active or as needed to provide services. Order records are retained for a minimum of 5 years for accounting and legal purposes. You may request deletion of your account at any time.

9. Children's Privacy

Our services are not directed to individuals under 18. We do not knowingly collect personal information from children. If we become aware that we have collected data from a child without parental consent, we will take steps to delete it.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated date. We encourage you to review this page periodically.

11. Contact

If you have questions or concerns about this Privacy Policy, please contact us:

  • Email: roadburnerslk@gmail.com
  • Phone: +94 76 395 0523
  • Address: Vavuniya, Sri Lanka